Replace Your Phone System. Keep Your Number.
Grade A Technology Services sources UCaaS cloud phone systems for businesses across the Greater NYC Metro. Replace aging PBX hardware, keep your existing numbers, and run your business phone system from any device — desk phone, mobile, or laptop.
UCaaS · Cloud Communications · Microsoft Teams Integration · NYC Metro · NJ · Long Island · CT
What An Aging Phone System Costs You
Hardware That Should Have Been Retired Years Ago
An on-prem PBX from a decade ago, an out-of-warranty appliance in the closet, and a vendor who barely returns calls. Every outage is a panic and every change is a service ticket.
Move the phone system off your hardware entirely. Cloud-based PBX with no on-prem server to maintain, no warranty to chase, and no surprise hardware failures.
Your Team Can't Work From Anywhere
The phones only work at the desks. Remote staff use their personal cell numbers. Customers get confused about which number to call back. You have no visibility into who's actually picking up.
One extension that follows the user across desk phone, mobile app, softphone, and browser. Customers see your business number — never a personal cell.
Adding A New Hire Means Calling A Vendor
Every move, add, or change is a billable ticket. New employees wait days for a working extension. The system fights you instead of supporting growth.
Modern UCaaS platform with the features businesses actually use — Microsoft Teams integration, mobile app access, voicemail to email, SMS, and video collaboration.
Voicemails Never Get Returned
Voicemails sit on the phone. Staff forget to check them. Missed calls become lost revenue. Nobody has the dashboard to see what's happening across the team.
Voicemail to email, voicemail transcription, missed call notifications, and unified messaging. Voicemails get seen — and answered.
Phone System And Internet Don't Talk
Voice quality drops at dinner rush. Calls get choppy when someone uploads a file. Nobody prioritized voice traffic on the network — so voice loses every fight for bandwidth.
We design the network and the phone system together. QoS prioritization for voice traffic, SD-WAN routing for multi-site, and a circuit sized for the call volume. Calls sound right.
UCaaS and cloud phone deployments across restaurants replacing legacy POS phone integrations, offices going hybrid, multi-location businesses unifying numbers across sites, and schools and houses of worship moving off aging on-prem PBX hardware.
Phones That Follow Your Team.
We Audit Your Current System.
Numbers in service, call flows, voicemail boxes, hunt groups, and integrations. We map exactly what you have today before designing what comes next — nothing gets lost in the cutover.
We Design The Call Flow First.
How calls route after hours, what happens when no one picks up, which numbers ring which teams, how voicemail is handled, and where the auto-attendant fits. The call flow drives the platform — not the other way around.
We Port, Deploy, And Train.
Numbers ported on a scheduled cutover, devices deployed and labeled, users trained on the apps they'll actually use. We stay as your point of contact — not the carrier helpdesk.
Your phone system should follow your team — not chain them to a desk.
Cloud Phones For Every Operation
Move Your Phones To The Cloud.
What We Deploy
Cloud PBX
Full hosted PBX with auto-attendants, hunt groups, ring groups, call queues, paging, and intercom. Everything an on-prem PBX did — without the on-prem PBX.
Microsoft Teams Phone
Teams Phone with Direct Routing or Operator Connect. Your team uses the Teams app they already know — chat, meetings, and calls in one interface.
Mobile & Softphone Apps
iOS, Android, Mac, Windows, and browser apps. Same extension, same voicemail, same caller ID across every device. The desk phone becomes optional.
Voicemail Transcription & UM
Voicemails delivered to email with full transcription. Missed call notifications. Shared voicemail boxes for teams. No more checking the desk phone to see who called.
Business SMS & Messaging
Send and receive SMS from your business number. Customers text the same number they call. Internal messaging for staff with full call escalation.
Bundled With Internet & Infrastructure
UCaaS performs best on properly designed business infrastructure. Grade A can source the connectivity, configure the network environment, and deploy the phone platform as one coordinated project — one proposal, one point of contact.
Multi-Location Unification
One phone system across every location. Four-digit extension dialing site to site, unified directory, centralized call routing, and one bill instead of one per location.
Number Porting & Cutover
We port your main numbers, direct dials, toll-free, and fax lines from your current carrier on a scheduled cutover with rollback plan. No dropped calls, no down day.
E911 & Compliance
Proper E911 address registration for every device, especially softphones and mobile apps. Kari's Law and RAY BAUM's Act compliance built in from day one.
No Hardware To Maintain. No PBX Headaches.
Common Questions
What is UCaaS?+
Unified Communications as a Service — your phone system, voicemail, conferencing, messaging, and call routing delivered from the cloud instead of from a physical PBX in your closet. No hardware to maintain, no on-prem server to fail, and your team can work from any device, anywhere.
What does UCaaS cost?+
UCaaS is typically priced per user per month. Pricing varies based on provider, features, call volume, and integrations. We compare multiple options to find the best fit for your business size and operational requirements.
How is it different from a regular phone system?+
A traditional PBX is a piece of hardware sitting in your building that has to be patched, maintained, and eventually replaced. UCaaS lives in the cloud — software updates happen automatically, scaling up means adding a license instead of buying hardware, and your team gets voice, video, chat, and SMS in one app.
Can I keep my existing number?+
Yes. We port your existing main number, direct dials, and toll-free numbers from your current carrier. The port is scheduled and tested so calls don't drop during the cutover.
Can employees use the system from home or on mobile devices?+
Yes. UCaaS systems work across desk phones, mobile apps, and laptop softphones so employees can make and receive business calls from virtually anywhere while keeping a consistent business number and caller ID.
Does it work with Microsoft Teams?+
Yes. Teams Phone integrations and Direct Routing setups make Microsoft Teams your softphone — same app your team already uses for chat and meetings now handles inbound and outbound calls. We can also run UCaaS alongside Teams if you prefer keeping them separate.
What devices does it work on?+
Desk phones, desktop softphone apps (Mac and Windows), mobile apps (iOS and Android), and web browsers. The same user, same extension, same voicemail — accessible from whichever device you're on.
Do you handle the install and training?+
Yes. We source the platform, configure the call flows, port the numbers, deploy the devices, and train your staff. Then we stay as your point of contact for ongoing support — you don't get handed off to an offshore carrier helpdesk.
The Bronx · Westchester County · Manhattan · Northern New Jersey · Long Island · Rockland County · Lower Hudson Valley
Greater NYC Metro — select projects throughout Manhattan, Brooklyn, and Queens.
Move Your Phones To The Cloud.
Start with a free phone system audit. We map your current setup, design the call flow you actually need, and quote a platform sized for your team — with porting and training included.
Service agreements available for commercial clients — ask about ongoing admin, call-flow changes, and priority response options.